A team of Stewards will be on hand throughout the match day to assist you if required.

Our own team of Stewards will be wearing either a blue (supervisor) or orange bib and are happy to help with your enquiries whilst also ensuring the environment remains safe and secure.

If you need help during the match day and do not wish to draw attention to yourselves or a potential issue, please text SCCC Steward followed by your message to 66777. This service is anonymous and help will be dispatched to your area.

The Cooper Associates County Ground will always have trained first aiders on site to help deal with basic first aid emergencies. We have a designated first aid room and Defibrillator on site.

On County Championship and 50L matches certain members of our in house team our trained and can be contacted via Reception or a nearby Steward.

On T20 matches, an external crew of First Aiders are available.

Please note; all incidents which require treatment will be recorded and securely held on file. We thank you for your co-operation in this matter.

The Cooper Associates County Ground is fully accessible with disabled seating areas and facilities as well as lifts to additional floors in buildings.

If you require further advise, please do contact our office on 01823 425301

Somerset County Cricket Club are delighted to confirm that Gimblett’s Hill has been remodelled in order to improve accessibility on matchdays, while retaining the history and character of one of the most popular parts of the Copper Associates County Ground.

Whilst the disabled supporter(s) will be required to pay full price for their membership(s) or ticket(s), carer’s admission will be provided free of the admission charge. Please note, carer’s will only be given free access to the Cooper Associates County Ground when with the disabled supporter.

Match day commentary is available as follows:

• NEW FOR 2023: Stay in sync with our brand new in-ground radio service, available at reception at the Marcus Trescothick Pavilion. This service allows the user to listen to our award winning live stream commentary.  These radios will be free for those with visual impairment.

• Live commentary of Matches is also available through BBC Radio Somerset and streamed online through the BBC Website.
• The Public Address system will give live scores and updates of key developments during the match
• Guide dogs are permitted within the Ground. Please can we ask that any dog mess is tidied up immediately and deposited in the bins provided.

Should any assistance be required top reach your seat or any facility, please contact the nearest steward who will make arrangements for assistance to be made available.

IMPAIRED HEARING 

A hearing loop has been installed in both the County Room and the Long Room, for meetings and events.

Hearing dogs are permitted within the ground. Please can we ask that any dog mess is tidied up immediately and deposited in the bins provided.

All the main pavilions and stands are equipped with dedicated toilet facilities.

If you have further suggestions as to how we can improve our service, please contact the Commercial Office on 01823 425301 or email: enquiries@somersetcountycc.co.uk