VISITOR

GUIDE

Scroll Down >>

Ticketing

FAQs

Do you do allocated seating?

Allocated seating only applies to Vitality Blast matches and Women’s International fixtures. This is to ensure that our busiest fixtures can take place in an enjoyable and safe manner.

Are there any discounts for group and family bookings?

FAMILY TICKET OFFER

In a bid to introduce more young people to the game, our family ticket allows two children (U16) to go FREE with two paying adults to County Championship and Metro Bank One Day Cup matches.

There will also be a special £80 family ticket for Vitality Blast Fixtures.

GROUP TICKET OFFER

If you are looking to make a group booking we can now offer greater flexibility on bulk purchases of more than 10 tickets.

For the 2024 season, instead of offering a fixed 10 tickets for the price of nine, supporters are now able to take advantage of a 10% discount on any purchases of more than 10 tickets.

How can I get a MySomerset account

Please note a My Somerset account must be created in order to continue to transact with SCCC or redeem guest passes. This is different to your existing Membership or ticketing account.

My Somerset Account Details and Guide

How are my tickets delivered once purchased?

For the 2024 season, supporters can select 2 different delivery methods when purchasing tickets. You can either retrieve an e-ticket from your online account or have the ticket sent to the SCCC Tickets App on your mobile phone. E-tickets can be printed and scanned in on the gates.

 

2024 will see Somerset County Cricket Club adopt a paperless ticketing model.

The sole use of E-tickets or the use of the SCCC Ticketing App will reduce the environmental cost, drive efficiencies within the business, and increase security for our ticket purchasers.

The paperless system, which has been adopted by the vast majority of major sporting organisations and stadia within the UK, will make transactions easier as well as helping to reduce costs and wastages. It also helps to eliminate the possibility of ticket buyers falling foul of fraud and corruption by ensuring that our supporters are not exposed to overpriced counterfeit tickets or costly mark-ups on secondary ticketing websites.

By eliminating the need for physical ticketing, digital tickets contribute to environmental sustainability by reducing paper waste, energy consumption and carbon emissions associated with traditional ticketing processes. This in turn enables the Club to become more cost effective by reducing expenditure on ticket printing and distribution.

How do I download my e-tickets?

If you select e-tickets as your delivery method, you will need to log into your online account on this website.

Please login to your online account and download your tickets. They will NOT be sent via email.

LINK TO DOWNLOAD

How do I use the SCCC Tickets App?

The SCCC tickets app is a mobile ticketing wallet will allow Somerset Members and supporters to safely and securely store, download and transfer their digital SCCC tickets.

Both iOS and Android compatible, ticket holders simply present their tickets on their phone to be scanned at the gate to gain entry to a match.

Anyone wishing to utilise the app can simply select “SCCC Mobile Ticket App” at the DELIVERY METHOD page of the transaction.

Once the app is downloaded simply follow the on-screen instructions. If you are having difficulties, please consult the walkthrough guide below. It is important to remember the following:

  • Tickets bought will not show in the App until 2 weeks prior to the match
  • Your unique barcode will display 24 hours prior to the match
  • To use the app, you must create an account using the same email address that you purchased your tickets under.

Can I buy gift vouchers for 2024 online?

Yes. Vouchers are valid for one year from the date of issue. You can buy gift vouchers under the “Buy Tickets” page

General

FAQs

Do you take cash at the Cooper Associates County Ground?

Somerset County Cricket Club are reminding Members and supporters that the Cooper Associates County Ground is now a cashless venue.

There are several reasons why this decision has been taken:

 

Efficiency 

Quicker payments result in reduced queues which means that you see more of the action. This equates to a better matchday experience for everyone in the ground.

Contactless payments can be completed in two seconds compared to the 15 seconds required for a cash transaction and eight seconds for a chip and pin transaction.

The time saved with card payments means our staff can be better focused on the speed of service and the needs of our customers. This should further enhance the matchday experience.

 

Reducing theft and fraud 

Tap-to-pay technology is more reliable and secure than other forms of payment. The chip technology protects you against any fraudulent purchases through encryption and dynamic data technologies and means our Members and supporters can feel safe when attending a match at the Cooper Associates County Ground.

 

The Decline of Cash Payments 

Across the country there has been a rapid decline in the use of cash over the last few years and this has been heightened with the global pandemic. It is forecast that cash will be used in fewer than 9% of payment transactions by 2028.

We are certain that the introduction of cashless payment will see improvements in respect of reduced queuing times and improving customer service on busy matchdays.

All major contactless credit and debit cards will be accepted as well as mobile, Apple Pay and Google Pay.

Can I bring my dog?

Dogs are not permitted in the ground for Vitality Blast matches.

Well behaved dogs which are kept on leads may be brought into the public stands at the Cooper Associates County Ground for County Championship fixtures and One-Day Cup matches only

Owners must accept full responsibility for looking after their dog(s) and dog fouling is prohibited.  Only Guide / Working Dogs are permitted into buildings or kiosks where food is served. Please be aware that One-Day Cup matches can be extremely busy and this may not be the ideal environment for your dog.

How old to children have to to be in order to attend without an adult?

15-years-old

Can I re-enter the ground once through the gates?

For Vitality Blast matches, please note there is no re-entry once admitted into the venue. 

Can I bring in Alcohol and Food to the cricket?

On LV= Insurance County Championship match days a small amount of alcohol is permitted into the Cooper Associates County Ground. This equates to half a bottle of wine or 4 cans per person. Please note that this is for your first entry only.

On Royal London Cup matches and Vitality Blast matches, alcohol will not be permitted into the Ground under any circumstances and a search for such items will take place on the entry to the Cooper Associates County Ground. Any alcohol brought into the Ground will be confiscated and destroyed.

Please also note that on Vitality Blast matchdays, cans of any type, both soft drink and alcohol, will not be permitted inside the ground and must be decanted before entry.

Please note that whilst there is a huge range of food options within the Cooper Associates County Ground on a matchday, supporters are entitled to bring their own food into the ground on all matchdays. Please note that bag searches are in operation and any sharp objects such as knives will be confiscated.

Does allocated seating apply to all matches?

No. Allocated seating only applies to Vitality Blast matches. This is to ensure that our busiest fixtures can take place in an enjoyable and safe manner. Please note that there is no allocated seating in Premium Member areas. Renovations and improvements are taking place to the Somerset Stand over the winter in order to increase capacity and improve the facility. Staff will contact anyone whose allocated seat is affected by this work. This schedule of work will mean that White-Ball and Platinum Members will not be able to renew their seat immediately, but don’t worry because your seat will be held.

Membership

FAQs

When does Membership go on sale?

To allow Members and/or future Members the opportunity to ask questions ‘face-to-face’ and to renew or join in person, Membership for 2023 will go on sale on Tuesday September 20th.

The earlier than normal on sale date, provides an opportunity for Members to pay for their Membership in six monthly instalments, from October to March. There will be no change to the ‘Early Bird’ arrangements, with the deadline remaining at February 1st, as in previous years.

As a reward for early renewal, we are offering an additional LV= Insurance County Championship guest pass to anyone taking out a 2023 Membership before October 26th.

How can I sign up?

Membership for the 2023 season is now on sale!

To make the experience of buying your Membership as easy as possible, our website’s Membership & Ticketing platform has been specifically designed to make buying your Membership a smooth and seamless process.

If you need any help using the online option, please email: enquiries@somersetcountycc.co.uk and someone will call you back to help navigate you through the process.

We understand that some Members prefer to talk with someone, and the Club has made arrangements to allow for this.  Given the volume of calls which may need to be dealt with, the quickest way to talk to someone is likely to be by emailing the Club and asking for someone to call you.

When will my Membership renewal pack arrive?

You will only receive a renewal pack if we do not currently have an email address for you linked to your Membership account.
If you receive this communication through the post, please advise us of your email address to ensure that you are added to the distribution list. You can do this by emailing enquiries@somersetcountycc.co.uk. Moving forward, the majority of our communications will be via email, and we don’t want you to miss out on important information.

How much will it cost?

Unfortunately, as the Chief Executive has outlined in his letter, your Club is not immune from the economic challenges facing businesses across the country.  Unfortunately, the club has had to factor in a Membership price increase across most categories.  To recognise the economic pressures on families, we have frozen Junior and Student prices, while offering an extended payment period of six months, for those who wish to pay by instalments.  To recognise your loyalty to the Club, in some cases over many years, there is a preferential rate for existing Members.

New for 2023 – Additional Benefits

We have introduced a raft of new benefits to reward and thank our Members for their continued support. These include six exclusive Members events throughout the year in addition to an Official 2023 Members Open Day. Members will also receive 10% off room hire on non-match days.

We will also be launching Somerset Rewards. This new initiative will see a wide variety of restaurants, pubs, health and leisure facilities, local independent shops, phone providers and many more offering discounts to our Members. Some of the region’s leading brands and organisations have signed up to the scheme and it is our ‘thank you’ to you for showing your support for the 2023 season.

Important Dates

October 14th– Six-month Direct Debit deadline

December 5th – Vitality Blast seat renewal deadline

January 11th– Three-monthly Direct Debit deadline

January 31st – Early bird deadline

February 14th – Yearly Direct Debit deadline

When will my Membership pack arrive?

Your 2023 Membership pack will arrive in time for the start of the new season.  We are aware that this was not necessarily the case in 2022 and steps have been taken to ensure that any such issues have been resolved ahead of the 2023 season.

How old do I have to be to qualify for Junior Membership?

Our Junior Membership categories are available for anyone under the age of 16. Those eligible have to be born after 1st April 2008.

Can I spread the cost of my Membership?

Yes.

We have Direct Debit available as a payment method for Memberships. This allows you to spread the cost over a three-monthly installment plan, with nothing to pay until January 2023. To pay by three-monthly installments, simply choose this option as your payment method on checkout.

New for 2023 – We have also introduced a six-monthly Direct Debit scheme.

The deadline for purchasing Membership by Direct Debit has now passed.

Details and deadlines for our 2024 Direct Debit schemes will be announced later this year.

What if I want to change my Membership category but keep the existing Members pricing?

At the moment, your reservation can only be redeemed online against the same Membership category. If you would like to change or upgrade, please visit us from 10am on September 20th or call 01823 425301 from 10am on Tuesday September 26th. Please rest assured, your Vitality Blast seat is held until 5th December.

I have an allocated seat for the Vitality Blast, when is the deadline for retaining that seat?

You would need to renew your Membership by December 5th in order to retain your allocated seat for the Vitality Blast.

I still have an unused voucher from 2022, can I use this in 2023?

No. However, if you have a 2022 voucher, this can be redeemed against the cost of 2023 Membership until September 30th.

Does allocated seating apply to all matches?

No. Allocated seating only applies to Vitality Blast matches. This is to ensure that our busiest fixtures can take place in an enjoyable and safe manner. Please note that there is no allocated seating in Premium Member areas. Renovations and improvements are taking place to the Somerset Stand over the winter in order to increase capacity and improve the facility. Staff will contact anyone whose allocated seat is affected by this work. This schedule of work will mean that White-Ball and Platinum Members will not be able to renew their seat immediately, but don’t worry because your seat will be held.

How do I redeem my guest passes?

Can Members book a car park space?

SCCC Members who hold a blue badge may book a car park space for all competitions. 1875 Club and Long Room Members can book parking for the LV= Insurance County Championship matches.

This can be booked via our Members portal. Please note that parking within the Cooper Associates County Ground is extremely limited, and parking will be allocated on a first come, first served basis.

Bookings will open at 10am two weeks before the first day of each home match. If you are successful in securing a space, you will need to complete the online payment in advance. The cost of booking is £7 per day for blue badge holders and £10 per day for 1875 Club and Long Room Members.

On arrival you will need to present your Membership card to gain access to the Cooper Associates County Ground.

Parking will be in the St James Street car park and gates will open one hour before the scheduled start of play.

Refunds will only be granted if there is no play.