VISITOR

GUIDE

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Ticketing

FAQs

Do you do allocated seating?

Allocated seating only applies to Vitality Blast matches and Women’s International fixtures. This is to ensure that our busiest fixtures can take place in an enjoyable and safe manner.

Please note that during matches where we do not offer allocated seating such as County Championship and One Day Cup, please be respectful when claiming seats for yourself and for your friends and family. As a general rule, if you are leaving you seat for over 20 minutes, you cannot claim this seat if it is then taken by another spectator.

Are there any discounts for group and family bookings?

FAMILY TICKET OFFER

In a bid to introduce more young people to the game, we offer family tickets for all forms of cricket at the Cooper Associates County Ground. Head to each fixture on our ticketing pages to find out more information.

GROUP TICKET OFFER

If you are looking to make a group booking we can now offer greater flexibility on bulk purchases of more than 10 tickets.

Supporters are now able to take advantage of a 10% discount on any purchases of more than 10 tickets, 20% discount on 20 or more tickets, and 30% on 30 or more tickets.

How can I get a My Somerset account

To get a My Somerset Account, please visit https://login.somersetcountycc.co.uk/Auth/Register

Enter your details, using a valid email address. Click ‘continue’ and proceed with setting up your account preferences, such as whether you’d like to subscribe to our Club Newsletter. Be sure to save your password somewhere, as you will need to access your account to buy tickets, download e-tickets, access discounts, and other relevant information!

Please note a My Somerset account must be created in order to continue to transact with SCCC or redeem guest passes. 

How are my tickets delivered once purchased?

Tickets will be delivered straight to your inbox, whilst also being available on Apple and Google Wallets.

Can I buy gift vouchers online?

Yes. Vouchers are valid for one year from the date of issue. You can buy gift vouchers under the “Buy Tickets” page

I can't remember my password to log in. What do I do?

Go to login.somersetcountycc.co.uk and click “forgot password”, you will be sent a link to the email registered to your account inviting you to reset your password.

If you cannot access this email account now please contact enquiries@somersetcountycc.co.uk or give us a call at 01823 425301 for further assistance.

What do I do if I am worried about the security of my account?

If you are concerned that someone has your log in details we recommend you change your password immediately. If you have further concerns about the security of your account please email us at enquiries@somersetcountycc.co.uk

General

FAQs

Do you take cash at the Cooper Associates County Ground?

Somerset County Cricket Club are reminding Members and supporters that the Cooper Associates County Ground is now a cashless venue.

There are several reasons why this decision has been taken:

 

Efficiency 

Quicker payments result in reduced queues which means that you see more of the action. This equates to a better matchday experience for everyone in the ground.

Contactless payments can be completed in two seconds compared to the 15 seconds required for a cash transaction and eight seconds for a chip and pin transaction.

The time saved with card payments means our staff can be better focused on the speed of service and the needs of our customers. This should further enhance the matchday experience.

 

Reducing theft and fraud 

Tap-to-pay technology is more reliable and secure than other forms of payment. The chip technology protects you against any fraudulent purchases through encryption and dynamic data technologies and means our Members and supporters can feel safe when attending a match at the Cooper Associates County Ground.

 

The Decline of Cash Payments 

Across the country there has been a rapid decline in the use of cash over the last few years and this has been heightened with the global pandemic. It is forecast that cash will be used in fewer than 9% of payment transactions by 2028.

We are certain that the introduction of cashless payment will see improvements in respect of reduced queuing times and improving customer service on busy matchdays.

All major contactless credit and debit cards will be accepted as well as mobile, Apple Pay and Google Pay.

Can I bring my dog?

Dogs are not permitted in the ground for Vitality Blast matches.

Well behaved dogs which are kept on leads may be brought into the public stands at the Cooper Associates County Ground for County Championship fixtures and One-Day Cup matches only

Owners must accept full responsibility for looking after their dog(s) and dog fouling is prohibited.  Only Guide / Working Dogs are permitted into buildings or kiosks where food is served. Please be aware that One-Day Cup matches can be extremely busy and this may not be the ideal environment for your dog.

How old to children have to to be in order to attend without an adult?

15-years-old

Can I re-enter the ground once through the gates?

For Vitality Blast matches, please note there is no re-entry once admitted into the venue. 

Can I bring in Alcohol and Food to the cricket?

For the full details around what you can bring into the cricket, please check out our “Ticketing Information / Prohibited Items” page of this visitor guide.

 

 

 

Does allocated seating apply to all matches?

No. Allocated seating only applies to Vitality Blast matches. This is to ensure that our busiest fixtures can take place in an enjoyable and safe manner. Please note that there is no allocated seating in Premium Member areas. Renovations and improvements are taking place to the Somerset Stand over the winter in order to increase capacity and improve the facility. Staff will contact anyone whose allocated seat is affected by this work. This schedule of work will mean that White-Ball and Platinum Members will not be able to renew their seat immediately, but don’t worry because your seat will be held.

Membership

FAQs

How can I sign up?

Membership goes on sale in September for the following cricket season.

To make the experience of buying your Membership as easy as possible, our website’s Membership & Ticketing platform has been specifically designed to make buying your Membership a smooth and seamless process.

If you need any help using the online option, please email: enquiries@somersetcountycc.co.uk and someone will call you back to help navigate you through the process.

We understand that some Members prefer to talk with someone, and the Club has made arrangements to allow for this.  Given the volume of calls which may need to be dealt with, the quickest way to talk to someone is likely to be by emailing the Club and asking for someone to call you.

When will my Membership renewal pack arrive?

You will only receive a renewal pack if we do not currently have an email address for you linked to your Membership account.

If you receive this communication through the post, please advise us of your email address to ensure that you are added to the distribution list. You can do this by emailing enquiries@somersetcountycc.co.uk. Moving forward, the majority of our communications will be via email, and we don’t want you to miss out on important information.

When will my Membership pack arrive?

Your Membership pack will arrive in time for the start of the new season.

How old do I have to be to qualify for Junior Membership?

Our Junior Membership categories are available for anyone under the age of 16.

What if I want to change my Membership category but keep the existing Members pricing?

At the moment, your reservation can only be redeemed online against the same Membership category. If you would like to change or upgrade, please visit us from or call 01823 425301.

Does allocated seating apply to all matches?

No. Allocated seating only applies to Vitality Blast matches. This is to ensure that our busiest fixtures can take place in an enjoyable and safe manner. Please note that there is no allocated seating in Premium Member areas. Renovations and improvements are taking place to the Somerset Stand over the winter in order to increase capacity and improve the facility. Staff will contact anyone whose allocated seat is affected by this work. This schedule of work will mean that White-Ball and Platinum Members will not be able to renew their seat immediately, but don’t worry because your seat will be held.

How do I redeem my guest passes?

Please head to the “Membership” section of this website, whereby you will find a full guide on how to download your guest passes.

Can Members book a car park space?

Please head to the “Membership” section of this website, whereby you will find a full guide on how to book car parking.