Somerset County Cricket Club is committed to ensuring cricket is a game for everyone and we strive to create an environment where all who wish to participate are welcomed, feel safe, have positive experiences and want to return time and again.

However, should an issue arise that makes you feel uncomfortable, our team of Stewards will be on hand throughout the matchday to assist you if required.

Our own team of Stewards will be wearing either a blue (supervisor) or orange bib and are happy to help with your enquiries whilst also ensuring the environment remains safe and secure.

If you need help during the match day and do not wish to draw attention to yourself or a potential issue, please text SCCC Steward followed by your message to 66777. This service is anonymous and help will be dispatched to your area.

For general ticketing and matchday enquiries, please visit the staff in reception.

The Cooper Associates County Ground will always have trained first aiders on site to help deal with basic first aid emergencies.

We also have a designated first aid room and defibrillators on site.

On County Championship and 50-over matchdays certain members of our in house team are first aid trained and can be contacted via Reception or through a nearby steward.

On T20 matchdays, an external crew of First Aiders are available.

Please note that all incidents which require treatment will be recorded and securely held on file. We thank you for your co-operation in this matter.

The Cooper Associates County Ground is fully accessible with seating areas and facilities with lifts to additional floors within buildings.

We offer the following facilities:

• Gimblett’s Hill – our purpose built accessible viewing area
• Changing places toilets situated in the Somerset Stand

If you require further advice, please do contact our office on 01823 425301

We have a limited number of disabled car parking spaces at the Cooper Associates County Ground available for Somerset Members on a matchday. These must be booked in advance.

1875 Club and Long Room Members can also book parking for County Championship matches.

Please note that parking within the Cooper Associates County Ground is extremely limited, and parking bookings operate on a first come, first served basis.

The online portal provides blue badge holders with the quickest and most efficient opportunity of securing a parking space. This can be accessed by visiting the following Members portal www.members.somersetcountycc.co.uk

Car parking bookings will open at 10am two weeks before each matchday.

If you are successful in securing a space, you will need to complete the online payment in advance.

The cost of booking is £10 per day.

On arrival you will need to present your Membership card AND your pre-booked parking ticket to gain access to the Cooper Associates County Ground.

Parking will be in the St James Street and Priory Bridge Road car parks.

Vehicles will be allowed to enter the ground between 9:30am and 9:55am.

No vehicle movement will be permitted between 9:55am and 11:30am or during the lunch and tea intervals.

Vehicles can come and go outside of the above times between 11:30am and 6pm.

Vehicles will be held within the ground for a minimum of 15 minutes after the close of play to allow for the safe exit of pedestrians.

For more information please call 01823 425301.

Refunds will only be granted if there is no play.

A hearing loop has been installed in both the County Room and the Long Room, for meetings and events.

Our large digital scoreboards are in sync with the live action and replays plus highlights are regularly played on them.

We also provide a live stream broadcast of our non televised home matches which can be accessed via your phone or device.

Match day commentary is available as follows:

Stay in sync with our brand new in-ground radio service, available at reception at the Marcus Trescothick Pavilion. This service allows the user to listen to our award winning live stream commentary.  These radios will be free for those with visual impairment.

Live commentary of matches is also available through BBC Radio streamed online through the BBC Website. The public address system will give live scores and updates of key developments during the match.

Should you require any assistance to reach your seat or any facility, please contact the nearest steward who will make arrangements for help to be made available.

All the main pavilions and stands are equipped with dedicated toilet facilities.

We have a Changing Places toilet in Block One of the Somerset Stand. This is suitable for those who are unable to use standard accessible toilets, or anyone else who would require its use. The Changing Places facility has additional space compared to standard accessible toilets. It is also fitted with additional equipment.

If you have further suggestions as to how we can improve our service, please contact the Commercial Office on 01823 425301 or email: enquiries@somersetcountycc.co.uk

Somerset County Cricket Club proudly stands in solidarity with the LGBTQ+ community.

We believe in promoting diversity, inclusivity, and respect for all individuals regardless of their sexual orientation, gender identity, or expression.

We strive to create a welcoming and supportive environment where everyone feels valued and accepted.

Discrimination of any kind has no place in our Club, and we are committed to fostering a culture of equality and understanding both on and off the field.

Together, we celebrate the rich diversity that strengthens our community and enriches our shared experiences.

All assistance dogs are permitted within the Ground.

Assistance dogs should be highly trained, should not wander freely around the premises, and should sit or lie quietly on the floor next to their owner.

Please can we ask that any dog mess is tidied up immediately and deposited in the bins provided.

Not all additional requirements are visibly identifiable. These can be physical, mental or neurological.

All of our customer-facing staff are trained to be able to understand and support all visitors to the Cooper Associates County Ground.

If you require any additional assistance on a matchday, please don’t hesitate to contact a member of staff.

We strive to ensure that the Cooper Associates County Ground is a safe and inclusive environment for all.

Somerset County Cricket Club is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults from any background.

For more information on safeguarding at SCCC, including our policies and how to report a concern please visit our dedicated safeguarding page.

Safeguarding at SCCC

We are constantly striving to improve the matchday experience for everyone who visits the Cooper Associates County Ground.

We are committed to improving our facilities and in order to aid this progression we welcome any constructive comments that you may have on how we can do so.

Please contact us via the following email address with your feedback and suggestions:

inclusivity@somersetcountycc.co.uk