Refund and Exchange Policy
By entering the Ground, all spectators acknowledge that photograph and filming may take place during the Event.
Somerset County Cricket Club (“the Club”) and/or authorised third parties, including but not limited to the England and Wales Cricket Board (“ECB”), may capture and use images and video featuring spectators for the following purposes:
- Live streaming and broadcast of matches and related content
- Highlights, replays and on-demand content
- Marketing, promotional and commercial materials
- Social media, digital content and editorial use
- Internal and external communications
By attending the Ground, you:
- Grant the Club and the ECB a perpetual, worldwide, royalty-free licence to use your image in such materials.
- Acknowledge that this content may be used without further notice or compensation
- Accept that such use may occur across any media format now known or later developed
Where reasonably practicable, the Club will not intentionally identify individuals by name without consent.
If you have concerns about being filmed or photographed, please speak to a steward or representative of the Club.
RESALE PLATFORM Terms and conditions
MEMBERSHIP
Please note Membership is sold on a non-refundable basis. In the event of any rain affected matches during the season, your membership does not have a per match value and you will therefore not be entitled to claim a refund or exchange. If more than one match is rain affected, the Club will review the value within the membership and may offer additional guest passes as a gesture of goodwill but this decision and subsequent offer will be at the discretion of the Chief Executive.
GENERAL TICKETING REFUND POLICY
Tickets are sold on a non-refundable and non-exchangeable basis.
ROTHESAY COUNTY CHAMPIONSHIP
A full refund is given if play is restricted to 19.5 overs or less due to adverse weather conditions on the day for which your ticket is valid and no result is achieved.
If, instead of a refund, you wish to use your ticket for another day within the same match, this can be arranged by visiting the ticket office on the day of the adverse weather conditions to secure another ticket for a later day.
If play is restricted to between 20 and 35 overs due to adverse weather conditions on a day for which your ticket is valid and no result is achieved, a County Championship ticket exchange offer will be provided by visiting the ticket office on the day of the adverse weather conditions to secure another ticket for a later day.
METRO BANK ONE DAY CUP
If play is restricted or does not take place at the Ground on the day for which this ticket is valid, due to adverse weather conditions and no result is achieved, you will be entitled to a refund of only the match ticket value subject to there being:
- 10 overs or less bowled on the day– a full refund;
In no other circumstances can money be refunded.
This is linked to our current match insurance policy. Ticket exchanges will be available if less than 20 overs are played for another One-Day match or County Championship game subject to availability.
VITALITY BLAST
A full refund is given if play is restricted to 9.5 overs or less in the Men’s Vitality Blast and no result is achieved due to adverse weather conditions on the day for which your ticket is valid.
This is linked to our current match insurance policy. All tickets are sold on a non-refundable basis.
We can only refund the person who purchased the tickets in the first instance.
Refunds will be automatically applied within 28 days of the match and only be made for the face value of the ticket. This will not include any transaction charges you paid when making the initial purchase.
A full refund is also given if play is restricted to 9.5 overs or less for Women’s Vitality Blast standalone matches not part of a double header and no result is achieved due to adverse weather conditions on the day for which your ticket is valid.
Refunds will be automatically applied within 28 days of the match and only be made for the face value of the ticket. This will not include any transaction charges you paid when making the initial purchase.
WOMEN’S INTERNATIONAL MATCHEs
REFUND SCHEME – ONE DAY INTERNATIONALS
If, for the day for which the ticket is valid, play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) zero to 15 overs played and no result is obtained – a full refund; (b) 15.1 overs to 30 overs played and no result is obtained – a 50% refund. In no other circumstances can money be refunded.
Refunds will be made automatically by Somerset CCC to the original purchaser only, by refunding their debit or credit card. Also visit www.ecb.co.uk/refundscheme. Please allow 30 days from the date the refund is confirmed for your refund to be processed.
REFUND SCHEME – T20 INTERNATIONALS
If, for the day for which the ticket is valid, play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) zero to 10 overs are played of the only or last match of the day and no result is obtained – a full refund; (b) 10.1 overs to 20 overs are played of the only or last match of the day and no result is obtained – a 50% refund. In no other circumstances can money be refunded.
Refunds will be made automatically by Somerset CCC to the original purchaser only, by refunding their debit or credit card. Also visit www.ecb.co.uk/refundscheme. Please allow 30 days from the date the refund is confirmed for your refund to be processed.
Cricket is against ticket touting – you must not buy or sell this ticket for more than its face value. Please see www.ecb.co.uk/refundscheme for full re-sale/refund policy. All tickets are issued by or on behalf of Somerset CCC. Each Ticket is and shall remain at all times the property of Somerset CCC.
No person who is subject to a life ban imposed and/or recognised by the ICC, the ECB or any other ICC Member as a result of a breach of any applicable ICC, ECB or other ICC Member rules, regulations, codes or directives shall be permitted to enter the ground and any such person found within the ground on the day of the match shall be liable to immediate removal from the ground.
Please note that the use of any cameras or mobile devices or any electronic equipment, for the recording, transmission or communication of match footage, details, statistics, images (on any platforms including but not limited to websites and social media) etc., is not permitted other than with the proper accreditation. All ground regulations apply.
The ECB is against ticket touting and is committed to eradicating it wherever possible.
https://www.ecb.co.uk/tickets/touting
Match Start Times
Please note that all fixture start times may be subject to change, including at short notice, due to broadcast requirements.
In the event of any confirmed change, Somerset County Cricket Club will communicate with Members and ticket holders as soon as possible. Tickets will remain valid for the amended fixture or start time, and refunds will not be available solely as a result of a change to match timings.
EVENT TICKET AND REFUND POLICY
We want customers attending events at The Cooper Associates County Ground to be clear about their rights if their plans change or if an event is cancelled, postponed or altered.
This Refund Policy applies to tickets purchased for our comedy, live music and other entertainment events and should be read alongside the relevant Event Terms and Conditions and any terms issued by the authorised ticketing provider.
Tickets you can no longer use
Tickets are purchased for a specific event and date and, once purchased, are non-refundable and non-exchangeable, except in the circumstances set out below or where required by law.
We are therefore unable to provide a refund if you are unable to attend because of personal circumstances, including illness, work commitments, changes to travel arrangements or simply because you have changed your mind.
Where an authorised ticket transfer or resale facility is available for an event, customers may be able to use this instead. Availability of resale or transfer is not guaranteed and may vary between events.
If an event is cancelled
If an event is cancelled in full and is not rescheduled, ticket purchasers will be entitled to a refund.
Refunds will be made to the original ticket purchaser and normally returned to the original payment method.
The treatment of any booking, transaction, service or delivery fees will be in accordance with the terms applicable at the point of purchase and relevant consumer law.
We will contact ticket purchasers using the details provided when the booking was made and explain the refund process.
If an event is postponed or rescheduled
Where an event is postponed or moved to a new date, tickets will normally remain valid for the rescheduled event.
If you are unable to attend the new date, you will be given the opportunity to request a refund within the timeframe communicated when the new date is announced.
Refunds must be requested by the original ticket purchaser and within the stated deadline. Once that deadline has passed, tickets will be treated as valid for the rescheduled event and we may be unable to offer a refund.
Changes to an event
From time to time it may be necessary to make changes to an event, including changes to performance times, running orders, supporting artists or other elements of the programme.
A refund will not normally be available for minor changes that do not materially alter the event that customers could reasonably have expected when purchasing their ticket.
Examples would normally include:
- a change to a supporting artist or performer;
- changes to the running order;
- reasonable changes to advertised performance or door times;
- changes to individual members of a group or band;
- delays to the start of a performance;
- adverse weather where the event is still able to proceed safely; or
- curtailment where the substantial majority of the advertised event has taken place.
Where we make a material alteration which means the event is substantially different from that which ticket purchasers could reasonably have expected, customers will be informed of the options available to them, which may include the right to a refund.
For an event promoted primarily around a named headline artist or comedian, the withdrawal or replacement of that headline performer would normally be considered when determining whether a material alteration has occurred.
Multi-artist music events
For events featuring a number of artists, performers or DJs, line-ups are subject to change.
The withdrawal, replacement or change of an individual supporting artist will not normally entitle the ticket holder to a refund where the event itself is continuing substantially as advertised.
Where there is a significant change to the principal or headline element of the event, we will consider whether this amounts to a material alteration and communicate any applicable refund arrangements to ticket purchasers.
Weather
Some events take place outdoors. Events will normally proceed in appropriate weather conditions and customers should come prepared for the forecast conditions.
Adverse weather does not in itself give rise to a right to a refund.
If an event is cancelled, rescheduled or materially altered because conditions mean it cannot proceed safely, the cancellation, rescheduling or material alteration provisions above will apply.
Travel and accommodation
Customers are responsible for making their own travel, accommodation and other arrangements in connection with an event.
Unless required by law, we cannot reimburse travel, accommodation or other associated costs if an event is cancelled, postponed, rescheduled or altered. We therefore recommend that customers consider refundable travel and accommodation arrangements where appropriate.
Refused admission or removal from an event
No refund will be provided where a ticket holder is refused admission or removed from an event as a result of breaching the Event Terms and Conditions, venue regulations, safety requirements or instructions given by event staff.
Lost, stolen or unused tickets
We cannot provide refunds for lost, stolen or unused tickets.
Where digital tickets can be reissued or recovered through the relevant ticketing account, customers should contact the authorised ticketing provider for assistance.
How refunds are processed
Where a refund is due, it will normally:
- be made to the original ticket purchaser;
- be returned to the original payment method wherever possible; and
- be processed as soon as reasonably practicable following confirmation of the refund.
Banking and card-provider processing times may mean that funds take additional time to appear in the customer’s account.
Your statutory rights
Nothing in this Refund Policy affects any statutory rights that customers have under UK consumer law.
Where there is any conflict between this policy and a customer’s statutory rights, those statutory rights will apply.
