Refund and Exchange Policy

Ground Regulations

 

RESALE PLATFORM Terms and conditions

 

MEMBERSHIP

 

Please note Membership is sold on a non-refundable basis. In the event of any rain affected matches during the season, your membership does not have a per match value and you will therefore not be entitled to claim a refund or exchange. If more than one match is rain affected, the Club will review the value within the membership and may offer additional guest passes as a gesture of goodwill but this decision and subsequent offer will be at the discretion of the Chief Executive.

 

GENERAL TICKETING REFUND POLICY

Tickets are sold on a non-refundable and non-exchangeable basis.

 

ROTHESAY COUNTY CHAMPIONSHIP

 

A full refund is given if play is restricted to 19.5 overs or less due to adverse weather conditions on the day for which your ticket is valid and no result is achieved.

If, instead of a refund, you wish to use your ticket for another day within the same match, this can be arranged by visiting the ticket office on the day of the adverse weather conditions to secure another ticket for a later day.

If play is restricted to between 20 and 35 overs due to adverse weather conditions on a day for which your ticket is valid and no result is achieved, a County Championship ticket exchange offer will be provided by visiting the ticket office on the day of the adverse weather conditions to secure another ticket for a later day.

 

METRO BANK ONE DAY CUP

 

If play is restricted or does not take place at the Ground on the day for which this ticket is valid, due to adverse weather conditions and no result is achieved, you will be entitled to a refund of only the match ticket value subject to there being:

  1. 10 overs or less bowled on the day– a full refund;

In no other circumstances can money be refunded.

This is linked to our current match insurance policy. Ticket exchanges will be available if less than 20 overs are played for another One-Day match or County Championship game subject to availability.

 

VITALITY BLAST

 

A full refund is given if play is restricted to 9.5 overs or less in the Men’s Vitality Blast and no result is achieved due to adverse weather conditions on the day for which your ticket is valid.

This is linked to our current match insurance policy. All tickets are sold on a non-refundable basis.

We can only refund the person who purchased the tickets in the first instance.

Refunds will be automatically applied within 28 days of the match and only be made for the face value of the ticket. This will not include any transaction charges you paid when making the initial purchase.

A full refund is also given if play is restricted to 9.5 overs or less for Women’s Vitality Blast standalone matches not part of a double header and no result is achieved due to adverse weather conditions on the day for which your ticket is valid.

 

Women’s International Matches

 

REFUND SCHEME – ONE DAY INTERNATIONALS

 

If, for the day for which the ticket is valid, play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) zero to 15 overs played and no result is obtained a full refund; (b) 15.1 overs to 30 overs played and no result is obtained a 50% refundIn no other circumstances can money be refunded.

 

Refunds will be made automatically by Somerset CCC to the original purchaser only, by refunding their debit or credit card. Also visit www.ecb.co.uk/refundscheme. Please allow 30 days from the date the refund is confirmed for your refund to be processed.

 

Cricket is against ticket touting – you must not buy or sell this ticket for more than its face value.  Please see www.ecb.co.uk/refundscheme for full re-sale/refund policy.  All tickets are issued by or on behalf of Somerset CCC.  Each Ticket is and shall remain at all times the property of Somerset CCC.

 

No person who is subject to a life ban imposed and/or recognised by the ICC, the ECB or any other ICC Member as a result of a breach of any applicable ICC, ECB or other ICC Member rules, regulations, codes or directives shall be permitted to enter the ground and any such person found within the ground on the day of the match shall be liable to immediate removal from the ground.

 

Please note that the use of any cameras or mobile devices or any electronic equipment, for the recording, transmission or communication of match footage, details, statistics, images (on any platforms including but not limited to websites and social media) etc., is not permitted other than with the proper accreditation.  All ground regulations apply.

 

The ECB is against ticket touting and is committed to eradicating it wherever possible.

https://www.ecb.co.uk/tickets/touting