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Job Title: Membership and Ticketing Administrator
Accountable to: Membership and Ticketing Executive
Contract: Permanent
Hours: 25 – 30 hours per week to include weekends, evenings and bank holidays when necessary
Salary: £13,780 – £16,536 per annum (FTE £22,050)
Location: Taunton
Closing date: March 17th 2023
The Role
Are you an experienced administrator who is passionate about providing exemplary customer care? Do you thrive in a fast-paced environment? Do you enjoy building excellent rapport with those you support?
If the answer to these questions is yes, we would love to hear from you.
We have an unexpected opportunity for an experienced administrator to join our Commercial Team to support our membership and ticketing department. In this role you’ll be a key point of contact for in-bound and out-bound membership and ticketing enquiries, by phone, email and face to face. You’ll provide prompt, friendly and professional service to internal and external customers. You’ll be processing membership and ticket sales, sending out hospitality packs, monitoring mailboxes, and on match days, supporting customers with entry and enquiries.
We ask that you’re approachable, friendly and proactive – you’re the first point of contact for our valuable customers. You’re organised, with the ability to prioritise, multi-task and effectively meet deadlines, calm and professional, have excellent attention to detail and you value working with your team. You’ve got recent experience in an administrative and/or customer service role. Your IT skills are excellent and you communicate well both in written and spoken English.
To apply
We use fair and safer recruitment methods at SCCC, therefore, to apply for all roles we ask you to download the Application Pack below.
Please complete this pack and application form with as much detail as possible. We select candidates for the next stage based on their meeting the essential criteria to carry out the role. We recommend you refer to the job description, also available on the careers page, to demonstrate how you meet these criteria. It is important you complete this application pack fully, with accurate details. If details are missing without explanation, we reserve the right to reject the application.
If you need any reasonable adjustments to enable you to apply for this role or participate at any stage of the selection process, please let us know by emailing us on the below address or telephoning 01823 425301.
Application Pack
Job Application Guidance_Non Exempt
Equality Diversity Monitoring Form
Applicant Reference Consent Form
Please send completed application packs to recruitment@somersetcountycc.co.uk or post to SCCC, The Cooper Associates County Ground, St James Street, Taunton, TA1 1JT by the closing date.
Next Steps
Shortlisted candidates will be invited to a remote interview via Teams on Friday 24 March 2023.
Further shortlisted candidates will be invited to attend a face to face interview with assessment tasks on Monday 27 March 2023.
EQUAL OPPORTUNITIES AND INCLUSIVITY STATEMENT
Somerset County Cricket Club endorses the principles of equality and equity and strives to ensure everyone involved with the Club has a genuine and equal opportunity to participate to the full extent of their own ambitions and abilities, to give of their best and be assured of an environment in which their rights, dignity and individual worth are respected. Everyone is responsible for creating an inclusive working environment and we expect all colleagues, partners customers and suppliers to abide by our equality, diversity and inclusion policies and procedures.
The Club ensures all existing and potential employees receive equal consideration during the recruitment process and beyond, and is committed to the elimination of unlawful or unfair discrimination of any kind and in particular on the grounds of sex, race, disability, sexual orientation, marriage and civil partnership, gender reassignment, religion or belief, pregnancy and maternity, and age.
SAFEGUARDING STATEMENT
Somerset County Cricket Club is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and volunteers to share this commitment. It is everyone’s responsibility to keep vulnerable people safe.
As part of our safer recruitment process all relevant roles are subject to an enhanced or standard DBS check as appropriate, and two satisfactory references. We also require every staff member to undergo safeguarding training appropriate to their role.
We encourage an open, welcoming environment where everyone should feel safe to express any concerns. We have a range of policies and procedures in place which promote safeguarding and safer working practice across all that we do.
Privacy Notice for Job Applications
Who We Are
We Are Somerset! Somerset County Cricket Club: one of the most successful first-class county cricket clubs of the past 10 years. Deeply rooted in our community since 1875, with a rich reputation for developing talent from across the region. Yet our vision stretches far beyond the local: we have global reach, with circa 900,000 social media followers from around the world and bold ambitions for success on the international field.
Our enviable facilities at the Cooper Associates County Ground, Taunton, compliment the outstanding commercial opportunities our sporting profile presents. We are a 365-day venue: alongside hosting 50 days of cricket each year, we deliver numerous non-cricket related events, conferences, concerts and weddings, to name a few, with the determination to make our ground the primary sporting and business destination in the south-west.
We’re entering an exciting time at SCCC – the Covid-19 pandemic has required us to review our strategy and develop future plans to take the Club to new heights on and off the field. We are in a strong position to grow and achieve our ambitious goals which have ‘cricket at the heart and business on the mind’.
Why You Should Work for Us
As well as being ambitious, determined and at the top of our game, we really appreciate our people and understand it is their dedication and commitment which enables our success on and off the pitch.
To Apply
We use anonymous and safer recruitment methods at SCCC, therefore, to apply for all roles we ask you to download an application pack (specific packs are available below under the relevant job). Please complete the pack and application form with as much detail as possible.
We select candidates for the next stage based on their meeting the essential criteria to carry out the role. We recommend you refer to the relevant job description, also available below, to demonstrate how you meet these criteria. It is important you complete this application pack fully, with accurate details. If details are missing without explanation, we reserve the right to reject the application.
If you need any reasonable adjustments to enable you to apply for this role or participate at any stage of the selection process, please let us know by emailing us on the below address or telephoning 01823 425301.
Please send completed application packs to recruitment@somersetcountycc.co.uk or post to The Recruitment Department, SCCC, The Cooper Associates County Ground, St James Street, Taunton, TA1 1JT by the closing date
